Refund Policy

At Dentist Journey, we strive to provide high-quality educational consulting services. We understand that circumstances may arise where you need to request a refund. This policy outlines the terms and conditions for refunds.

Important Note: All refund requests are subject to review and approval. We reserve the right to deny refund requests that do not meet our policy criteria.

Annual Subscriptions

• 30-Day Money-Back Guarantee: Full refund available within 30 days of purchase
• 31-90 Days: 50% refund available
• After 90 Days: No refund available

Monthly Subscriptions

• 7-Day Money-Back Guarantee: Full refund available within 7 days of purchase
• After 7 Days: No refund available for monthly subscriptions

Consulting Services

• Before Service Delivery: 100% refund available
• After Service Delivery: No refund available
• Partial Service Delivery: Pro-rated refund based on unused portion

Digital Products

• Downloaded Content: No refund available once downloaded
• Online Access: Refund available within 7 days if not accessed
• Custom Reports: No refund available once delivered

Event Registrations

• 30+ Days Before Event: 100% refund available
• 15-29 Days Before Event: 50% refund available
• Less Than 15 Days: No refund available

To be eligible for a refund, you must meet the following criteria:

• Submit your refund request within the applicable time period
• Provide a valid reason for the refund request
• Have not violated our Terms of Service
• Have not exceeded reasonable usage limits
• Provide accurate and complete information

Valid Reasons for Refunds:

• Technical issues preventing service access
• Service not as described
• Duplicate charges or billing errors
• Change in personal circumstances
• Dissatisfaction with service quality (with explanation)

How to Request a Refund

1. Contact our support team at support@dentistjourney.com
2. Include your order number or account information
3. Provide a detailed explanation of your refund request
4. Include any relevant documentation or screenshots
5. Allow 3-5 business days for review and response

Refund Processing

• Refunds are processed within 5-10 business days after approval
• Refunds are issued to the original payment method
• Processing times may vary depending on your payment provider
• You will receive an email confirmation when the refund is processed

The following items are generally non-refundable:

• Services that have been fully delivered or completed
• Digital content that has been downloaded or accessed
• Custom reports or personalized content
• Event registrations within 15 days of the event
• Services used in violation of our Terms of Service
• Processing fees and administrative charges

Exceptions: We may make exceptions for extenuating circumstances on a case-by-case basis.

Subscription Cancellations

• You may cancel your subscription at any time
• Cancellation takes effect at the end of your current billing period
• No refunds for unused portions of the current billing period
• You retain access to services until the end of your billing period

Service Cancellations

• Consulting services may be cancelled with 24 hours' notice
• Event registrations may be cancelled according to the refund schedule
• Custom services may have specific cancellation terms

If you disagree with a refund decision, you may:

1. Request a review by our management team
2. Provide additional documentation or evidence
3. Request mediation or alternative dispute resolution
4. Contact relevant consumer protection agencies

Appeal Process:

• Submit a written appeal within 30 days of the initial decision
• Include all relevant documentation and evidence
• Allow 10-15 business days for review
• Our decision on appeal is final

We may consider refunds in special circumstances, including:

• Medical emergencies preventing service use
• Technical issues beyond your control
• Service outages or significant disruptions
• Billing errors or duplicate charges
• Force majeure events affecting service delivery

For refund requests or questions about this policy, please contact us:

• Email: support@dentistjourney.com
• Phone: (650) 240-0799
• Hours: Monday-Friday, 9 AM - 5 PM PST
• Address: QuantumCampus LLC, 2108 N ST STE N, Sacramento, CA 95816

Response Time: We aim to respond to all refund requests within 24-48 hours during business days.

We may update this Refund Policy from time to time. Changes will be effective immediately upon posting on our website. We will notify users of material changes via email or website notification.

The date at the bottom of this policy indicates when it was last updated.

This Refund Policy is provided for informational purposes and does not create any legal obligations beyond those required by applicable law. We reserve the right to modify or discontinue our refund practices at any time.